Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, and protect your personal information when you book and rent our caravan near Sandown, Isle of Wight. By using our services, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of personal information:
2.1. Contact Information: Name, address, email address, and phone number.
2.2. Booking Information: Dates of stay, number of guests, and payment details.
2.3. Payment Information: Bank details, transaction history, or other payment information.
2.4. Communication: Any correspondence via email, phone, or other means.
2.5. Technical Information: IP address and device information when using our website or Wi-Fi service.

3. How We Use Your Information

We use your personal information to:
3.1. Process and manage your booking.
3.2. Communicate with you regarding your stay.
3.3. Process payments and issue refunds.
3.4. Comply with legal obligations (e.g., accounting and tax records).
3.5. Improve our services, including troubleshooting and maintenance.
3.6. Provide relevant information and updates, such as promotions or changes to our services (with your consent).

4. Data Sharing and Disclosure

We will not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
4.1. Service Providers: Third-party services for payment processing, booking systems, or maintenance support.
4.2. Legal Requirements: If required by law or to protect our rights, property, or safety.

5. Data Retention

5.1. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5.2. Financial records will be kept for 3 years in accordance with tax regulations.

6. Data Security

6.1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6.2. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:
7.1. Access: Request a copy of the personal data we hold about you.
7.2. Correction: Request that we correct any inaccurate or incomplete information.
7.3. Deletion: Request that we delete your personal data, subject to legal or contractual obligations.
7.4. Objection: Object to the processing of your data for specific purposes (e.g., marketing).
7.5. Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking

8.1. If you access our website, we may use cookies to enhance your user experience.
8.2. Cookies collect non-personal data such as browser type, pages visited, and session duration.
8.3. You can disable cookies in your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via email or on our website. Please review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests related to your personal information, please contact us at:

  • Email: sales@vinceweb.co.uk
  • Phone: 07846479949
  • Address: 36 Jerrys Lane, Erdington, Birmingham B23 5NX

Last Updated: 27-11-2024